Delivery

• We process orders within 24 hours from the date of placement, except on national holidays and weekends. It takes 3-5 working days from the date the order is placed until the parcel is received.
• The shipping price is 10 euro, and does not include customs duties, if the country requires it. These orders must be paid online or by bank transfer, and there is no possibility of cash payment upon delivery. 
• The shipping price applies in addition to the price of the products and is depending on the delivery area. We may refuse orders if the shipping cost is higher than the area of service. If the order is rejected, we will transfer back the amount of the order within 48 hours. 
• Orders are delivered via PostNord or GLS, depending on your country, from one of the Femiekos warehouses based in Denmark and in Romania. If there is a delivery delay, please contact us at hello@femieko.com.

Returns and refunds policy

• A customer can legally return the product within 14 days of purchase and get the money back.
• The customer must inform us of the wish to return the purchased item by sending an email to hello@femieko.com. Include your name, address, email, order number, which item you wish to return, and the reason for the return.
• The returned item should be new and unused as received. Hygiene stickers (from selected models) must be attached as originally. The item must be in the original packaging and still have all labels.
• The return/exchange fee is 10 euros, including those for size differences (please check the size guide correctly before placing your order).
• We will send via email to the client a return label, and the cost of it, of 10 euros, will be deducted from the refund. 
• If the transport was free of charge at the time of delivery, once the product is returned, the transport cost of 10 euros will be deducted from the refund amount.
• We may reject the return if the packaging is damaged or the product shows signs of being worn.
• Customers will receive a refund within 14 working days of receiving the returned item.
• Change of size or style is handled within the refund administration. The customer must return the item and place a new order on the website unless the parties agree otherwise (exchange parcel). Products as such must comply with the same conditions as mentioned above.

Exceptions and non-returnable items

* Any products marked as the last item or which were purchased with special discounts marked as such, cannot be returned or refunded.

** Vouchers cannot be returned or refunded.

*** Used products cannot be returned with refund eligibility. They can only be part of the Satisfaction Guarantee.

Please contact us if you have any questions or concerns about your specific item by emailing hello@femieko.com.

Satisfaction Guarantee Policy

Maybe you tried a menstrual cup for the first time and still couldn’t get comfortable, even though a period of 3 periods has passed (normally after your 3rd period you should be comfortable with the insertion challenges of a cup), or maybe you’re not comfortable with your period panty size. Whatever the reason, we want you to have the best experience on your cycle journey. We also know how important money is, so we don’t want you to feel like you’ve bought disposables 🙂 

That’s why we give you the option to exchange the product you feel isn’t for you, for one that fits you perfectly… and there are many products that are compatible with your needs, we promise!

• A customer has the right to exchange a purchase within 90 days from the date of the order.
• The customer must inform us of their desire to return the purchased item by sending an email to hello@femieko.com . Include your name, address, email, order number, which item you wish to return, and the reason for the return.
• If ordering more than one product, only one product can be returned and exchanged.
• Only first-time customers can benefit from this exchange guarantee.
• The item must be returned within 90 days of receipt.
• The cost of return shipping and delivery of the new product is the responsibility of the customer, but we will make sure to send you the shipping labels via email. 
• The customer can exchange for another product that has the same value as the one originally paid for the returned product, or pay the difference in price between the returned product and the new item, via a payment link we will send via email and securely processed by Stripe payments. 
• The product to be exchanged will be returned by the customer and we will be responsible for its hygienic recycling if we do not agree otherwise via email. 

Exceptions to the exchange/ Satisfaction Guarantee

* Any products marked as “last items”, “limited edition” or products offered under vouchers or free gifts (giveaway), and purchased with special discounts marked as such, cannot be returned under the satisfaction guarantee.

** Only CUPS, DISCS, UNDERWEAR, and PADS are eligible for exchange under the terms of the Satisfaction Guarantee. Any other products, such as accessories, are not eligible for the Satisfaction Guarantee.

*** No refunds are offered under this guarantee. To be eligible for a “money back” refund, the product must be unused, in the original box, and returned within 14 days of purchase.

Please contact us if you have any questions or concerns about your item by sending an email to hello@ femieko.com.