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Shipping policy

Shipping & Delivery

We ship your Femi.Eko® products quickly and safely throughout Denmark and Europe. Here is the most important information about delivery, costs and tracking.

SHIPPING COSTS

Shipping costs are calculated at checkout based on the delivery address and the selected delivery method.

Denmark:

  • Delivery to a pick-up point (GLS, DAO, Instabox): 39 DKK
  • Delivery to a private address: 49 DKK

Sweden:

  • Delivery via Instabox: 39 DKK

Rest of Europe (Germany, Poland, Sweden, Austria, etc.):

  • Delivery via GLS: 49-89 DKK (depending on destination)

International (outside Europe):

  • Delivery via DHL/UPS: Variable price based on destination, weight and delivery speed
  • The price is shown before you pay

Free delivery: We often offer free delivery during campaign periods. When available, this is clearly shown on the page.

Return shipping: See our Return Policy for how return shipping is handled (free exchange, paid return, etc.).

DELIVERY TIMES

Denmark:

  • Orders placed Monday-Friday are shipped the same day or the next weekday
  • Arrival at the pick-up point or address: 1-3 weekdays
  • Weekends/public holidays: Processing resumes on the next working day

Sweden:

  • Orders placed Monday-Friday are shipped the same day or the next weekday
  • Arrival via Instabox: 2-4 weekdays

Rest of Europe:

  • Orders are processed within 2 weekdays
  • Delivery: 3-10 weekdays depending on destination (GLS)

International (outside Europe):

  • Processing: 2-3 weekdays
  • Delivery: 5-15 weekdays depending on destination (DHL/UPS)

Please note: Delivery times are indicative and not guaranteed. We are not responsible for delays caused by the carrier or customs authorities.

RISK OF LOSS, DAMAGE OR DESTRUCTION

During transport: Until you receive your parcel, we are responsible for any damage, loss or destruction.

How it works:

  • If the parcel arrives damaged, you must report it immediately at collection with the carrier
  • Photograph the damage and contact the carrier with your receipt number
  • The carrier handles the compensation — contact us if you have any problems

After receipt: From the moment you receive the parcel, you are responsible for it. If damage occurs after receipt, it is not our responsibility.

If the parcel does not arrive:

  • Contact us within 7 days after the expected delivery date
  • We contact the carrier and investigate the matter
  • If the parcel is lost, we send a replacement or a refund

TRACKING & ORDER CONFIRMATION

When your order has been shipped: You receive an email with:

  • Your order number
  • Tracking number
  • Link to follow the parcel live

How to track your parcel:

  1. Click the link in the email, or
  2. Go to the carrier's website and enter the tracking number

By carrier:

  • Denmark (GLS/DAO): You can see whether the parcel will be ready for collection the same day
  • Sweden (Instabox): Live tracking from dispatch to collection
  • International (DHL/UPS): Real-time tracking on their website

If you do not receive a tracking email: Contact us at hello@femieko.com with your order number. We will send it again.

DELIVERY TO A PICK-UP POINT VS. PRIVATE ADDRESS

Pick-up point (GLS, DAO, Instabox):

  • The parcel arrives at the nearest parcel shop
  • You receive a notification (text message or email) when the parcel is ready
  • Normally ready the day after dispatch
  • You have 5-7 days to collect it before the parcel is sent back to us

Private address:

  • The parcel comes directly to your door
  • The carrier rings the doorbell or leaves a note
  • If you are not at home, the carrier leaves a note and you contact them

Choice of delivery method: You choose at checkout — a pick-up point is cheaper (39 DKK) than a private address (49 DKK).

IF THE PARCEL IS NOT COLLECTED

If you do not collect the parcel from the parcel shop within 5-7 days, the carrier sends it back to us.

What happens:

  • We contact you by email when the parcel is returned
  • You choose what you would like:
    • Reshipment: We send it again (you pay a new shipping cost)
    • Refund: We refund the money (minus shipping)
    • Storage: We can store it for a short period (write to us)

You must contact us yourself via the returns portal — we do not automatically issue a refund.

CUSTOMS DUTIES AND VAT (INTERNATIONAL)

For international deliveries outside Denmark, customs duties and VAT may be charged by the recipient country.

Your responsibility:

  • You pay any customs duties when the parcel arrives
  • It is the destination country that charges them, not us
  • The carrier (DHL/UPS) collects them on delivery

EU deliveries: If you shop within the EU, you pay Danish VAT (25%). There are no additional customs duties.

Outside the EU: Customs rates vary depending on destination and product type. We cannot predict the exact charge.

YOUR RIGHTS ON DELIVERY

If the parcel arrives damaged:

  • Note the damage at collection or on the proof of signature
  • Contact the carrier immediately
  • Contact us at hello@femieko.com with photos
  • We send a replacement or a refund

If the parcel does not arrive:

  • Wait 7 days after the expected delivery date
  • Contact us with the order number and the tracking number
  • We investigate with the carrier
  • We send a replacement or a refund if the parcel is lost

If you wish to return or exchange: See our full Return Policy.

FREQUENTLY ASKED QUESTIONS

Can I change the delivery address after ordering? Contact us IMMEDIATELY at hello@femieko.com. If the order has not yet been shipped (normally within 24 hours), we can change it.

Do you ship to PO boxes? No, we only ship to physical addresses or pick-up points.

What if I am not at home when the parcel arrives? The carrier leaves a note and you contact them to arrange a new time.

How long does international delivery take? 5-15 days depending on destination. DHL/UPS send you tracking information so you can follow it.

Do I pay customs duties myself? Yes, if the parcel is outside the EU. The customs rate is shown approximately at checkout. You pay the full amount when the parcel arrives.

Can I get express delivery? We do not currently offer express. All deliveries are standard 1-3 days in Denmark.

Can I send it as a gift? Yes, but we cannot hide the price on the parcel for customs/VAT. Contact us if you would like special packaging.

How do I track my parcel? Click the link in the tracking email, or go to the carrier's website with your tracking number.

CONTACT & SUPPORT

Questions about delivery or tracking? hello@femieko.com
Response time: 1-2 working days

If the parcel is lost or damaged: Contact us immediately with:

  • Order number
  • Tracking number
  • Photos of the damage (if relevant)

We help quickly and send a replacement or a refund.

IMPORTANT INFORMATION

  • Delivery times are indicative, not guaranteed
  • The risk of loss/damage is our responsibility during transport and your responsibility after receipt
  • You must report damage at collection — otherwise the carrier/we cannot help later
  • Customs duties for international delivery are your responsibility
  • For the Return Policy, see the separate document